Privacy Policy

Last Updated: [9 June 2026

Ode to Comfort] ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.

INFORMATION WE COLLECT

We may collect the following personal information:

Name
Billing and delivery address
Email address
Telephone number
Order and purchase history
Payment information (processed securely through our payment providers)
Information submitted through contact forms or enquiries
Website usage data collected through cookies and analytics tools

HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfil orders
Provide resizing, repair, and customer support services
Communicate with you regarding purchases or enquiries
Improve our website and services
Comply with legal and regulatory obligations
Send marketing communications where you have provided consent

LEGAL BASIS FOR PROCESSING

We process personal data where necessary to:

Perform a contract with you
Comply with legal obligations
Pursue our legitimate business interests
Obtain your consent where required

PAYMENT SECURITY

We do not store or have access to your full payment card details. Payments are processed securely by trusted third-party payment providers.

SHARING YOUR INFORMATION

We may share personal information with:

Payment processors
Delivery and courier services
Professional advisers where required
Government or regulatory authorities where legally necessary

We do not sell, rent, or trade your personal information to third parties.

DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements.

YOUR RIGHTS

Under UK data protection law, you may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Restrict or object to certain processing activities
Request transfer of your data
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.

You can control cookie preferences through your browser settings.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties.

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Ode to Comfort

Email: hello@odetocomfort.com

Telephone: [xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

COMPLAINTS

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: www.ico.org.uk

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date