Shipping Policy

Thank you for shopping with [Ode to Comfort]. We take great care in packaging and dispatching every piece of jewellery securely and safely.

UK SHIPPING

All UK orders are shipped via a tracked and insured delivery service.

Processing Time: 1–3 working days for ready-to-ship items.
Resized or altered items: Please allow an additional 5–10 working days unless otherwise advised.
Delivery Time: Typically 1–3 working days after dispatch.
Tracking: Tracking details will be provided once your order has been shipped.

A signature may be required upon delivery for high-value items.

INTERNATIONAL SHIPPING

We ship worldwide to most destinations using tracked and insured international services.

Processing Time: 1–3 working days for ready-to-ship items.
Resized or altered items: Please allow an additional 5–10 working days.
Europe: Estimated delivery within 3–10 working days after dispatch.
United States, Canada, Australia and most international destinations: Estimated delivery within 5–15 working days after dispatch.
Remote locations may require additional transit time.

Delivery estimates are provided as guidance only and are not guaranteed.

CUSTOMS, DUTIES AND TAXES

International customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping costs and must be paid by the recipient where applicable.

We are unable to mark items as gifts or declare lower values on customs documentation.

DELIVERY DELAYS

While we endeavour to meet estimated delivery times, delays may occur due to customs inspections, postal disruptions, adverse weather, public holidays, or other circumstances beyond our control.

We are not liable for delays caused by third-party delivery providers or customs authorities.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and contact information at checkout.

We cannot be held responsible for delays, loss, or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

LOST OR DAMAGED PARCELS

If your parcel is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

We will assist in opening an investigation with the carrier and will work to resolve the issue as quickly as possible.

ORDER COLLECTIONS

If local collection is offered, customers will be contacted to arrange a convenient collection date and time once the order is ready.

CONTACT

If you have any questions regarding shipping, delivery times, or international orders, please contact us before placing your order.

For high-value vintage jewellery, many UK jewellers also add a line stating that delivery addresses cannot be changed once an order has been dispatched and that all parcels are fully insured while in transit. These are worth including if they reflect your actual shipping process.